1. Introduction
2. Customized Services Package Menu
3. General
3.1. General Terms and Standard Conditions
3.2. Continued Airworthiness Service Agreement (CASA)
4. Support Services at Aircraft Acquisition
4.1. Aircraft Validation
4.2. Pre-Acquisition Consulting Service
4.3. Pre-Acquisition Inspection
4.4. Technical Records Survey
4.5. Pre-Delivery Maintenance and Re-Configuration
5. Initial Support Services (at Start-up)
5.1. Flight Operations Support
5.1.1. Operation Support Service
5.1.2. Take-off and Landing Tables
5.1.3. Take-off and Landing Table Computer Programs
5.1.4. Basic Flight Planning Data in digital format
5.1.5. Supplemental Flight Planning Schedules
5.2. Crew Training
5.2.1. Flight Crew Training
5.2.2. Circuit / Practical Training
5.2.3. Cabin Crew (Safety) Training
5.3. Maintenance Training
5.3.1. Familiarisation Course (FAM)
5.3.2. Airframe Systems Type Conversion Course
5.3.3. Airframe & Power Pl. Type Conv. Course (AP)
5.3.4. Avionics Type Conversion Course (AV)
5.3.5. Avionics Supplement Course (AVS)
5.3.6. Engine Run-up Course (ERU)
5.3.7. Power Plant Trouble Shooting Course
5.3.8. Customer Maintenance Program (CMP)
5.4. Documentation Services
5.4.1. Initial Documentation Service
5.4.2. Documentation Update Service
5.4.3. Documentation Integration Service
5.4.4. Vendor Documentation Service
5.5. Logistic Support Services
5.5.1. Initial Provisioning
6. Sustaining Support Services (Mature Operation)
6.1. Operational, Maintenance and Service Eng. Support
6.2. On-site Advice & Surveys
6.2.1. Damage Assessment & Repair Advice
6.2.2. Surveys
6.2.3. Field Service Representative
6.2.4. On-site Maintenance Sup. and On-The-Job Training
6.3. Crew Training
6.4. Maintenance Training
6.4.1. Recurrent Maintenance Training Programs
6.5. Documentation Services
6.5.1. Continued Airworthiness Documentation Service
6.5.2. Documentation Revision Service
6.6. Logistic Support Services
6.6.1. Spare Parts Replenishment
6.6.2. ABACUS Program
6.6.3. Structural Parts Availability Service
6.6.4. Parts Trading
6.6.5. Expendables Availability Service [ExAS]
6.7. Maintenance Services
6.7.1. Line Maintenance
6.7.2. Base Maintenance
6.7.3. Component Overhaul and Repair
Download the ´Customized Support Program´ leaflet [pdf file: 1.8 Mb]
